Effective Date: 11 July 2025
This Shipping Policy applies to all orders placed on www.levergercreole.com and is issued by Indian Ocean Fermentation Company Limited, located at Sileo, Moka, Mauritius.
1. Delivery Area
We currently deliver to all regions of Mauritius. At this time, we do not offer international shipping.
2. Delivery Timeframes
Orders are processed within 1 to 3 business days after confirmation of payment.
Once dispatched, delivery typically occurs within 2 to 5 business days, depending on your location. Please note that deliveries may take longer during public holidays or peak periods.
3. Delivery Method
Deliveries are made via trusted third-party courier partners. You will be contacted by our delivery team to coordinate delivery time and location.
We recommend providing a complete and accurate delivery address and being available to receive the order during business hours.
4. Delivery Fees
Delivery fees are calculated and displayed at checkout before payment. We may offer free delivery promotions from time to time, which will be clearly indicated on the Website.
5. Order Tracking
We currently do not offer real-time tracking, but you will receive a notification once your order is dispatched. For any delivery queries, you may contact us at levergercreole@gmail.com.
6. Failed Deliveries
If no one is available at the delivery address to receive the order, our courier will attempt to contact you to reschedule. If delivery fails repeatedly due to incorrect address or unavailability, additional charges may apply for redelivery.
7. Damaged or Missing Orders
If your order arrives damaged or items are missing, please notify us within 48 hours of delivery. Kindly email us at levergercreole@gmail.com with your order number and clear photos of the issue.
We will investigate and resolve the issue as quickly as possible, including offering a replacement or refund where applicable.
8. Contact
If you have any questions about your delivery, feel free to contact us:
Indian Ocean Fermentation Company Limited
Sileo, Moka, Mauritius
Email: levergercreole@gmail.com